Front Desk Representative

Confidential

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A Reputable Engineering Company seeks the services of a Front Desk Representative

 

Job Title: Front Desk Representative

 

Job Location: Tema Comm. 10, Greater Accra

 

Job Summary

  • We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make
  • The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential
  • The goal is to make guests and visitors feel comfortable and valued while on our premises

 

Job Description

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

 

Qualification and Requirements

  • A minimum of an HND or University Graduate; additional qualifications will be a plus
  • At least 1-3 years work experience
  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. P.C, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Greater Accra Region

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₵750.00 ‐ ₵750.00 per month