Front Office Supervisor

E-Recroot Limited

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E-Recroot Limited seeks the services of a Front Office Supervisor

 

Job Title: Front Office Supervisor

 

Job Location: Accra, Greater Accra

 

Job Description

  • Ensure Outstanding customer care at all times
  • Maintains a friendly, cheerful and courteous demeanour at all times
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Adhere to company credit limit / floor limit policies
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc

 

Qualification and Requirements

  • A minimum of an MBA/MSc is required
  • At least 3-5 years work experience