Customer Service Representative

Confidential

Share this job:

  

A Reputable ICT / Telecommunications Company seeks the services of a Customer Service Representative

 

Job Title: Customer Service Representative

 

Job Location: Accra, Greater Accra

 

Job Description

  • Manage incoming online chats and phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Qualification and Requirements

  • At least a High School with a Professional Certificate in Customer Service or relevant field
  • Excellent communication and presentation skills
  • Strong computer typing skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritise, and manage time effectively
  • Ability to work shift hours

Summary

Company

Confidential

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Greater Accra Region

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

High School (S.S.C.E)

Preferred Years of Experience

1 - 3 years

Salary

₵600.00 ‐ ₵800.00 per month

Application Deadline

1 month from now